|
The National Farmers Union Mutual Insurance Society Limited, trading as NFU Mutual, is a UK registered mutual insurance composite. It underwrites more than £1 billion (2008) in annual premium in life and general insurance lines for rural communities within the UK. NFU Mutual is based in Stratford-upon-Avon, Warwickshire. In contrast to insurance companies owned by their shareholders, NFU Mutual is owned by its policyholders. Unlike most other UK insurers, NFU Mutual still uses a direct sales force. It has over 300 offices and over 5,000 staff and agents spread across the UK. This network enjoys a close relationship with the National Farmers Union (NFU). In 1909 the NFU Mutual was formed to offer insurance as an inducement for farmers to join the NFU. Many of the agents double as local union representatives. Many agents are self-employed and all are tied to NFU Mutual products. From 1980 the NFU Mutual has accepted risks from outside of the farming community. NFU Mutual Direct was set up in 1996 to provide telephone and internet call centre services. The affiliate, Avon Insurance plc, provides personal protection and personal injury insurance. NFU Mutual is currently engaged in a program to open new branches where NFU Mutual has never ventured before including Battle, East Sussex; Southport, Merseyside; and Oxford city centre. A further ten were planned for 2010. ==Management== There are currently 13 people on the board of directors, with these key individuals: Lindsay Sinclair, the current CEO, joined NFU Mutual from ING Direct in autumn 2007. A New Zealander, aged 52, he is the first external CEO to be appointed at NFU Mutual. Ian Geden, his predecessor, was at NFU Mutual for more than 40 years. NFU Mutual has strong financial solvency. It has assets of more than £10 billion and a Standard & Poor's credit rating of 'AA' (as of February 2005). NFU Mutual has a very high retention rate. Each year some 95% of policyholders renew. Underwriting is profitable. In 2008, the general insurance book paid out £86 for every £100 premium received. Acquisition costs are high, reflecting the costs and commissions inherent in maintaining the branch network. Net written premium for general insurance grew by over 5% between 2007 and 2008. The average for complaints upheld in favour of complainants in general insurance first half 2014 as shown on the Financial Ombudsman's website is 36% and the NFU scored 38%. They are rated by Which 〔http://www.nfumutual.co.uk/personal/our-story/heritage-and-awards/awards-industry-ratings/〕 as No 1 insurer although fare slightly worse than average with complaints upheld against them.〔http://www.ombudsman-complaints-data.org.uk/〕 Under resolved cases tab on this webpage highlights this data. This is shown on the NFU website also under FOS data. It should be noted that the first column is not comparable check the general insurance column only. 〔http://www.nfumutual.co.uk/complaints/complaint-data/〕 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「NFU Mutual」の詳細全文を読む スポンサード リンク
|